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Off Topic, Interested in Opinions
- To: misc_(_at_)_openbsd_(_dot_)_org
- Subject: Off Topic, Interested in Opinions
- From: Robert Potts <robert_(_at_)_pottsdata_(_dot_)_com>
- Date: Thu, 20 May 2004 21:23:47 -0600
Please reply to my address, and do not clog the list with replies to
this question. Thank you.
Doing research on a problem a client has recently I stumbled on this in
the documentation for Colinear System's Response For Windows direct
marketing software (which integrates with MS SQL Server or Oracle):
[Error messages are a fact of life. They are generated by even the best
systems under ideal conditions. Environmental, operator, hardware and
other factors will periodically conspire to cause problems for any
application which is subjected to significant load over an extended
period of time. Most direct marketing applications report errors,
regardless of severity, to the screen for an operator to read and react
to. Nagging problems could present consistent and repetitive error
behavior for quite some time before any pattern is ever detected.
Database corruption or loss— which could have been prevented by timely
intervention—is the usual result. The seriousness of the situation
depends, of course, on the importance of the data and the exact nature
of the deficiency. /Response/ doesn't want to take such risks; nor does
it leave to the enduser to record and react to error messages. Instead,
Response has two independent error tracking subsystems which serve to
isolate, collect and to distribute error messages to personnel whose
responsibilities and expertise warrant such action. An ascii text log of
all such errors is maintained as well for historical reference. Although
users are shown any errors in real-time, separate systems collect and
distribute this historical data (like any other data) throughout the
system. The result is a live, ongoing system /audit/ which faciliitates
technical support, diagnostics and trouble-shooting, hardware defect
tracking (at the workstation and/or server level) and overall problem
resolution. Each error condition is tracked by date / time / operator /
program used / error status / description et. al. Much time and effort
went into making these subsystems powerful and stable in an effort to
head off problems before they do any real damage.]
Question: With the fact that, according to my client, this software was
very expensive, the customer support has been sparse at best, and the
problems using it fairly overwhelming, is this attitude justifiably
turning my stomach, or am I just fretting over a cruel "fact of life"
which I can do nothing about? Is it ridiculous for me to encourage my
client to move to another operating system and investigate having
development of his own "direct marketing" software, perhaps based on
existing gpl software?
Am I wrong to be somewhat enraged?
Please understand I am *not* asking support for Response, SQL Server, or
the Microsoft Operating System in any form.
Seeking guidance and opinions. Thank you for your valuable time.